RETURNS & REFUNDS
Last updated: October 2026
Pre-launch notice: EURA has not opened its online store yet, so no purchases can be returned at this time. The policy below is our promise for when we launch.
Our satisfaction promise
We want you to love your EURA products. If you are not satisfied with your purchase, you may request a return within 30 days of delivery for a refund or exchange.
Condition
For hygiene reasons, we can only accept returns of products that are unopened and in their original packaging — unless the item arrived damaged or defective, in which case contact us right away regardless of condition.
How to start a return
Email [email protected] with your order number and the reason for the return. We will reply with return instructions. Customers are responsible for return shipping unless the return is due to our error.
Refunds
Once we receive and inspect your return, approved refunds will be issued to your original payment method within 5–10 business days.
Damaged or wrong items
If your order arrives damaged, defective, or incorrect, contact us within 14 days at [email protected] with photos, and we will replace it or refund you — no need to ship it back.
Contact
Return questions: [email protected].